Studio M Place-Based Organization Pilot
The communications command center for place-based organizations.
Help residents, visitors, businesses, and stakeholders find what they need, while giving your team one connected place to manage communication and outreach.
Visitor information in one conversation
Where can we park for the evening market?
The public garage on Market Street serves the district. Check the posted hours and rates before your visit.
An inquiry reaches the right team
Jordan Ellis · District event listing
- 1Intake
The business submits its event details.
- 2Team notified
The marketing team reviews the listing.
- 3Follow-up
The business receives a confirmation after review.
- 3,500+
- Visitors EngagedPeople have engaged with Studio M agents across live deployments.
- 20,000+
- Inquiries ManagedMessages and inquiries have been handled through Studio M agents.
- 290+
- Staff Hours SavedEstimated staff time saved by reducing repetitive manual responses.
Managing a place means managing a constant flow of communication.
Residents, visitors, and stakeholders interact with your organization every day. Those interactions are often spread across disconnected systems, making it difficult for your team to manage communication, coordinate work, and understand what requires attention.
Connected communication creates a more informed organization.
Every interaction is an opportunity to serve someone and better understand your community. Studio M brings three kinds of intelligence into one connected system.
Public Intelligence
Help residents, visitors, and stakeholders find the information they need across your website, text messaging, social media, and other channels.
Organizational Intelligence
Understand what your community is asking, identify trends, and give leadership a clear view of what's happening across every channel.
Operational Intelligence
Turn those insights into action by automating communication, coordinating workflows, and helping your team respond more consistently.
Building the Connected Place-Based Organization
We explore how place-based organizations can use better systems, emerging technology, and AI to reduce operational friction, strengthen communication, and create more capacity for the work that matters.
Everything your team needs to manage communication in one connected system.
Studio M combines the tools your team uses every day into one platform, making it easier to communicate, coordinate work, and understand what's happening across your organization.
Concierge AI
Help residents, visitors, and stakeholders get accurate answers at any time, using information approved by your organization.
Email, SMS & Social Media
Communicate through announcements, targeted outreach, and ongoing engagement across the channels your community already uses.
Unified Inbox
Bring conversations from email, text, social, and website chat into one place so your team can manage communication together.
CRM & Pipelines
Maintain a complete record of residents, businesses, and stakeholders while tracking requests, relationships, and ongoing work from one place.
Reporting & Insights
Identify trends, measure engagement, and give leadership a clearer view of what your community is asking across the organization.
Forms, Surveys & Applications
Collect information and manage submissions for grants, sponsorships, permits, volunteer programs, community feedback, and other initiatives.
Workflows & Automation
Transform informal processes into repeatable workflows, then automate the communication, coordination, approvals, documents, signatures, and follow-up at every stage.
The Studio M 30-Day PilotShape the future of communication in place management.
We're inviting a select group of place-based organizations to participate in the Studio M Pilot. There is no cost to participate. We guide the implementation and support your team throughout.
Day 1: Launch
Day 15: Check-In
Day 30: Review
- A concierge agent trained on approved public information
- Website chat or inquiry capture
- A shared conversation inbox
- Contact capture for people who need follow-up
- Routing categories for common inquiry types
- Internal notifications to the right person or department
- A simple review of conversations, routed inquiries, and information gaps
There is no program fee for an accepted pilot. No recurring billing begins during setup or the 30 live days. The AI should not invent answers, contacts, departments, pricing, policies, programs, or response times.
- 30 Days
- Guided engagementA guided engagement designed to show what modern constituent communication can look like.
- $0
- Cost to participateThere is no cost to participate. We guide the implementation and support your team throughout.
- Measured
- Real impactWe refine the experience together and measure the real impact on your organization's communication.
Book your pilot call.
Explore whether Studio M is a fit for your organization and what a 30-day pilot could unlock for your team.
Related Insight
The Future Operating Model for Place-Based Organizations
How place-based teams can turn fragmented information, communication, and follow-up into a connected operating system.
Read insightReady to see Studio M in your organization?
Join a select group of place-based organizations helping shape the future of communication in place management.